Infrastructure and Support Manager

Responsibilities:

  • Internal infrastructure management across all offices and cloud services;
  • Client infrastructure proposal based on specific project requirements, setup and maintenance;
  • Manage production support (level 1 and 2) for all clients across the world;
  • Manage team of infrastructure and support team members in all offices;
  • Report directly to Head of Software Operations;

Requirements:

  • Degree holder in computer science or related discipline;
  • 8+ years of experience in IT Infrastructure operations and support, preferred in service provider (not internal);
  • 2+ years in management role;
  • Strong knowledge and experience in networking infrastructure, hardware acquisition, cloud service providers e.g. AWS, enterprise-scale solution setup;
  • Good communication and presentation skills;
  • Good verbal and written English;
  • Verbal and spoken Chinese (Mandarin and/or Cantonese) nice to have;

Qualified and Interested candidates, please forward your latest and updated resume to: talent@onwardsmg.com

 

Field Application Engineer

Responsibilities:

  • Investigate root cause of production incidence reported, by tracing into client application and OMG software platform;
  • Follow incident management process to communicate with clients and internal team members on issue investigation progress and resolutions;
  • Participate in client solution development and testing;
  • Work closely with software development and project management teams to understanding in details the client requirements and solutions;
  • Report directly to Head of Support.

Requirements:

  • Degree holder in computer science or related discipline;
  • Experience in software development projects, in full time work or project during university;
  • Knowledge and hands-on experience in programming and at least one scripting language;
  • Knowledge in computer networking and standard internet protocols;
  • Experience in Windows and Linux environments;
  • Strong analytical and trouble shooting skills;
  • Good communications skills;
  • Good verbal and written English;
  • Verbal and spoken Chinese (Mandarin and/or Cantonese) nice to have.

OMG will provide training for video streaming, related technologies and our core products.

Qualified and Interested candidates, please forward your latest and updated resume to: talent@onwardsmg.com